- Cover Page
- Brand Concept
- Brand Management Process
- Intercultural Branding
- Identifying the Target: Segmentation
- Selecting the Target: Targeting
- Hitting the Target: Positioning
- Positioning Concept
- Positioning Strategies
- Positioning and Intercultural Approach
- Brand Equity Concept
- Brand Equity Management Models
- Measuring Brand Performance
- Integrated Mindshare and Heartshare
- Integrated Brand Communication
- Communication Messages
- The Concept of Brand Loyalty
- The Journey to Loyalty via Brand Experience
- How to Maintain Brand Loyalty